Your on-line application entry portal is quick and easy, and your credit decision turnaround is fast and efficient. We always get an explanation on the decision, which is particularly helpful to close transactions with approved customers and on declines gives us an idea where to go with declined customers.
In our experience, the ENGS field team and corporate team are always easy to get ahold of and to work with. They know the market and the major players, and are willing to go the extra mile to help us tap into both. The Sales team is prompt, polite, and quick to reach as well as make decisions. In the field, our customers expect answers quickly and the ENGS team provides just that.
I have no hesitation in recommending ENGS. Without ENGS’ industry insight, we would not have been able to service some of the customers we earned this past year. ENGS, more than most competitors, really has a pulse on the truck market. With competitive rates, unique finance terms structuring and a helpful approach to win new business, The Kriete Group will be using ENGS many times in the future.
Our experience with the ENGS Credit process has been great – all of the Credit Analysts have been wonderful to work with. They provide me with the rationale for every decision, which helps me to sell the terms to the customer, and they go above and beyond to give us suggestions/options on deals to get the customer approved. Most banks do not offer that type of support and because of that, we have been able to close more deals with ENGS.
I would highly recommend ENGS to any organization. They have been a tremendous asset to our dealership and always provide us with reliable support. We expect our business partners to perform at a certain level of customer satisfaction and ENGS constantly surpasses our expectations.
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