This position is responsible for obtaining, validating and recording of all insurance documents in a timely fashion.
Responsibilities:
- Possess entrepreneurial aptitude, strong planning, team orientation and excellent verbal and written communication skills
- Providing excellent customer service related to all aspects of business – a do what it takes attitude to make customer and vendors happy
- Comprehensive understand of the commercial vehicle insurance processes and requirements – Ensure insurance certificates related to funded transactions are received in a timely manner
- Provide management with reports reflecting productivity, service levels and insurance tracking on existing portfolio – ensure insurance is properly maintained on existing portfolio
- Self-disciplined to get the job done on a daily basis – ability to manage projects and deadlines
- Work closely with dealers and customers and other ECF departments to resolve insurance issues and problems
- Strong inquisitive, listening, analytical, problem solving and decision-making skills to effectively uncover and resolve customer and employee issues
- Assist with development and implementation of procedures and documentation related to insurance tracking and
- Other and projects as assigned from time to time by management
Requirements:
- Proven track record of goal achievement
- Excellent customer service and telephone skills
- Attention to detail and good mathematical aptitude
- Computer skills (Microsoft Office Suites)
- Ability to perform with minimal supervision in a team environment
Reports To: Insurance Manager